Customer Experience

Customer Experience Strategy

Agenda:

·      Best practice approach to managing service quality and standards

·      Raising internal and external customer service awareness

·      Defining customer satisfaction and selecting the right benchmarks

·      Setting customer satisfaction goals

·      Approaches to engaging, energizing, and motivating employees

·      Developing communication plan

 


Objectives:

·      Describe tools that enhance customer service and build customer loyalty

·      Use customer service techniques to attract new clients, increase client loyalty, enhance the reputation of the organization, and motivate staff

·      Apply customer-centric tools to make key business and operational decisions.