Customer Experience

Organizational Adoption and Accountability

In this workshop you will be introduced to customer experience framework, scope and the set of activities that are meant to enable organizations to craft and improve their customer experience in terms execution and customer experience teams.


Agenda: 

Being Self-Centred 
Being Familiar with the customers 
Engaged employees creates creates engaged customer
Employees: How they are measured and rewarded and how this affects the overall strategy.
The more employees are committed the more customers are convinced and had more satification.


Workshop Benefits: 

You will be able to empower your organization and customer experience teams to deliver superior Customer Experience.
You get a full understanding of why Customer experience and the adoption of these strategies matters.
Understand how Customer experience efforts has a positive impact on businesses.
How Customer experience Teams have high influence on the company success and the overall Customer experience Strategy.