Training Duration: 3 Days / 18 Hrs
Introduction to the Training:
Unresolved conflict in the workplace can lead to decreased productivity, strained relationships, and missed objectives. However, when managed strategically, conflict can be a powerful catalyst for innovation, improved collaboration, and stronger teams.
This 3-day training program is designed to help professionals navigate interpersonal challenges by combining conflict resolution techniques with the art of influence.
Participants will explore different conflict resolution styles, identify their personal approaches, and learn how to adapt based on the context. In addition, the course covers the dynamics of influence—teaching participants how to apply various bases of power, build trust, and inspire change. Through practical exercises and real-world applications, participants will leave equipped to transform conflict into opportunity.
- Training Outlines
– Definition of Conflict
– Nature & Scope of Conflict Management
– Thomas-Kilmann Conflict Mode Instrument
– Ways of Coping with Conflict
– Assumptions in Disagreement
– Influencing in Problem-Solving
– Bases of Power
– Building Trust and Credibility
– Handling Resistance and Defensiveness
– Transforming Conflict into Constructive Outcomes
- Training Objectives
– Understand the root causes and dynamics of workplace conflict.
– Identify personal conflict resolution styles and adapt based on context.
– Develop effective strategies to manage and resolve interpersonal disagreements.
– Apply principles of influence to facilitate constructive dialogue and decision-making.
– Build trust and credibility to influence outcomes without authority.
– Transform potentially harmful conflict into opportunities for collaboration and innovation.
- Who Should Attend
– Team leaders, managers, and department heads.
– HR professionals and internal mediators.
– Project coordinators and cross-functional team members.
– Professionals seeking to strengthen communication and leadership skills.
- Why Attend
– To reduce the negative impact of unresolved conflict on performance and morale.
– To gain practical tools for resolving disagreements diplomatically and effectively.
– To enhance your influence, even without formal authority.
– To cultivate a culture of open communication and mutual respect.
– To turn difficult situations into learning opportunities and drivers of innovation.
