Training Duration: Full Training Day
Introduction to the Training:
Unresolved conflicts within teams can derail progress, disrupt collaboration, and negatively impact workplace culture. Effective conflict resolution is essential for maintaining healthy professional relationships and achieving organizational success.
This interactive training equips participants with practical strategies to navigate conflict, resolve disputes, and enhance teamwork. Participants will explore different conflict resolution styles, learn proven problem-solving techniques, and develop influencing skills to foster constructive dialogue and cooperation.
- Training Outlines:
– Understanding Conflict – Exploring the nature, causes, and impact of conflict in the workplace.
– Conflict Management Strategies – Identifying and applying different approaches to conflict resolution.
– Thomas-Kilmann Conflict Mode Instrument (TKI) – Assessing personal conflict resolution styles and how to adapt them.
– Coping with Conflict – Learning strategies to address disputes effectively.
– Assumptions in Disagreements – Understanding perspectives and biases that influence conflict.
– Influencing Others in Conflict Resolution – Mastering persuasion and negotiation techniques in conflict situations.
– Influence Inventory – Assessing and enhancing one’s ability to influence outcomes.
– The Art of Changing Hearts, Minds, and Actions – Developing emotional intelligence and communication skills for resolution.
- Training Objectives:
– Define Conflict & Its Impact
– Master Conflict Resolution Styles
– Develop Coping Strategies
– Enhance Problem-Solving Skills
– Improve Influence & Negotiation Skills
– Foster Positive Workplace Relationships
– Apply Conflict Resolution Techniques in Real-Life Scenarios
- Who Should Attend
– Business Leaders & Managers
– HR & Team Leaders
– Customer Service & Sales Professionals
– Project Managers & Team Members
– Anyone Facing Workplace Conflicts
- Why attend
– Better Workplace Relationships
– Improved Team Productivity
– Stronger Leadership & Influence
– Effective Problem-Solving
– Practical & Actionable Skills
